Consultation & Communication
Your enquiry will reach our account manager directly to provide you with considerate service.
Our product manager will reasonably configure the production plan or make a private order according to your needs and budget.
Determine the Plan
Comprehensive consideration, you think our configuration plan is quite satisfactory, and then confirm the plan.
Confirm the contract, make payment, and we will arrange the production and delivery.
Tracking & Feedback
Our after-sales customer service team has regularly return visiting by calls or e-mails. We will solve your problems in time.
Installation & Training
We will send a professional technical team to the site for installation, commissioning, and a series of professional training until the plant puts into stable production
Customer Acceptance Check
When the product is shipped to the customer’s site,
the quality and quantity of the product as well as accessories will be checked and accepted, and the receipt will be confirmed after confirmation.
Delivery & Transportation
fter the equipment is completed, we will arrange special vehicle transportation and delivery to the location required by the customer within the agreed time.
Supply professional consultancy and help the customer to select their ideal type of machines.
Have the professional technical personnel to help with the site planning and make sure the specific parameters and specification of the machine in accordance with the actual demand of the customers.
Provide a customizing service.
- Strict production line of every part of the machine.
- he department of sales, techniques, production and quality control are racking the whole process of production.
- Report the manufacturing process to the customer regularly.
- Make sure the equipment is delivered without any problems.
- Strong ability to handle and solve the sudden issues during production and commis
We emphasize the after-sale service because of the huge importance of it for the customers. Beston has eight overseas branch offices and more than 60 after-sales personnel across the world. Besides, we have set up a professional After-sales Service Center, where the service files of all Beston customers are well-recorded as a reference for our detailed service contents.
The main responsibilities of the After-sales Service Center include.
Inquiry arrives at the manager within 60 seconds
Technical Q&A within 30 minutes
Provide design plan within 24 hours
Engineer dispatch within 72 hours
Accept service demand 365 days