Pre-Sale Service: Technical Support
During the early stage communication with the customers, we will help the customer to select a suitable type of machine, do the site planing with the technical department and make sure the specific parameters and specifications of the equipment according to their real needs for the equipment. We are able to do customizing for every customer and provide one-stop solutions for them.
On-Purchase Service: Fully Cooperation & Quality Guarantee
The factory produces the equipment strictly in accordance with the contract.
The department of after-sale service will track the whole process of production cooperating with the departments of sales, techniques, production and quality control. Besides, the department of service can report the production progress to the sales department and record the whole process of the manufacturing as well.
At the same time, they can assist the department of technology to solve the sudden issues during the production and commissioning and help the sales department, purchasing team and the quality control department with the delivery of the products to make sure the equipment is delivered without any problems.
After-Sale Service: Customer-Oriented, Build Our Own Brand
Service concept: YOUR SATISFACTION IS OUR SUCCESS!
Beston Machinery has established 8 service networks including more than 60 after-sales service engineers for overseas market. They all unified manage and deployment by the specialized agencies-Customer service center, and establish a detailed customer files. The electrical and mechanical after service engineer`s technical level and skill are fully qualified for the installation, adjustment, commissioning, training and advice the user`s operators and provide free technical advisory service etc.
* Installation and commissioning and the acceptance
We send after service engineers to help installation, commissioning of the equipment.
Returning visit for each set equipment after after installation by specialized department.
* Technical material, warranty and technical service
We offer the customer training for the operator and maintenance worker, and also provide free technical advice services.
We supply lifelong service for the equipment.
* Spare parts service
We offer the original, authentic, quality spare parts for the equipment maintenance.
* Beston service is available at 7*24hours every week.
After-sales Tel: 0086 371 5515 9166 / 0086 150 3739 2272